General Terms and Conditions
Balma Restaurant | Suites, Lech am Arlberg. These terms apply to all accommodation contracts. Status: September 2026.
This is a translation provided for convenience. Only the German version is legally binding.
Provider
Evelin Philippi-Mittermayr, sole proprietorship
Business name: Balma Restaurant | Suites
Zug 344, 6764 Lech am Arlberg, Austria
VAT ID: ATU36068303
Email: hello@balma.at
Phone: +43 5583 2757
1. Scope
These terms apply to all accommodation contracts between Balma Restaurant | Suites (hereinafter “Balma”) and the guest. Deviating terms of the guest apply only if Balma agrees to them in writing. These terms are available in German and in translation; in the event of discrepancies, the German version prevails.
2. Conclusion of contract
The contract is concluded with the booking confirmation from Balma, via the website, by email or by telephone. For online bookings, a valid credit card is required to secure the reservation.
Please note: pursuant to § 18(1)(10) FAGG there is no statutory 14-day right of withdrawal for accommodation contracts. Only the cancellation terms under point 5 apply.
3. Prices and services
All prices are per suite and night in euros including statutory VAT and depend on the occupancy booked. Breakfast is included; in Suite SIX only the accommodation is charged and breakfast can be added.
The visitor’s tax of the municipality of Lech is not included in the price and is shown separately at the time of booking.
Half board can be added (€ 55 per person and evening). The restaurant is closed on Sundays; no dinner is served on that day.
One parking space in the underground garage is included per suite; further vehicles for a fee subject to availability.
The maximum occupancy per suite is binding. Children up to 2 years sleep in a cot; children from 3 years count towards the occupancy booked.
4. Payment
A deposit of 50 % of the total amount falls due on booking. The balance falls due at the point from which the stay is 100 % subject to cancellation charges (winter season: 30 days before arrival, summer season: 7 days before arrival) and is debited automatically from the card on file. For bookings made within this period, the total amount is due immediately.
Payment methods: credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, bank transfer; on site also cash.
Rate “Early Bird, non-refundable”: the total amount falls due on booking and is not refundable.
5. Cancellation, no-show, early departure
Cancellations must be made in writing (email to hello@balma.at). The time of receipt by Balma is decisive. Which scale applies depends on the date of arrival.
Winter season (arrival 1 December to 30 April)
- Up to 60 days before arrival: free of charge
- 59 to 30 days before arrival: 50 % of the total amount
- From 29 days before arrival: 100 % of the total amount
Summer season (arrival 1 June to 31 October)
- Up to 14 days before arrival: free of charge
- 13 to 8 days before arrival: 50 % of the total amount
- From 7 days before arrival: 100 % of the total amount
In the event of no-show, late arrival or early departure, the entire stay booked is charged. Balma endeavours to let the suite otherwise; if this succeeds, the cancellation fee is reduced by the proceeds achieved. The guest is free to prove that Balma incurred a lower loss. The rate “Early Bird, non-refundable” is excluded from free cancellation. We recommend taking out travel cancellation insurance.
6. Arrival and departure
Check-in from 4 p.m., check-out by 11 a.m. For arrivals after 8 p.m. we ask to be informed in advance. Individual times by arrangement and subject to availability.
7. Pets
Dogs are welcome upon prior notice. The fee is € 30 per dog and night. The guest is liable for damage caused by the animal.
8. House rules and liability
Smoking is prohibited in all suites and indoor areas; in the event of a breach, a special cleaning charge of € 300 is invoiced. The loss of access media must be reported without delay. € 50 is charged for the replacement of an access card or a digital key, and for the loss of a key (Suite FIVE, Suite SIX, ski lockers) the cost of replacing the cylinder, a flat € 250. The guest is free to prove that the costs were lower.
The guest is liable for culpably caused damage to furnishings or equipment, also for fellow travellers and visitors. Balma is liable for items brought in within the scope of the statutory innkeeper’s liability (§§ 970 ff ABGB). For vehicles in the underground garage and for equipment left in the ski room, Balma is liable only in the event of intent or gross negligence.
9. Registration requirement and data protection
Every guest is required by law to complete the registration form on arrival and to present an official photo ID. Personal data are processed exclusively for the performance of the contract and for compliance with legal obligations. Our privacy policy on balma.at applies.
10. Final provisions
Austrian law applies, without prejudice to mandatory consumer protection provisions of the state in which the guest has their habitual residence. The place of jurisdiction is the competent court in Bludenz; for consumers the statutory places of jurisdiction apply. Balma is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 19 AStG). Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.